The Early Life Support (ELS) start at service commencement (go-live) and run for a specified period as agreed with the Client. The Early Life Support period gives opportunity to address any open items as well as to provide an appropriate period of detailed and mutual scrutiny of the inputs, outputs and performance of the live processes. This must involve the transition team, Client Subject Matter Experts and Capgemini Service Delivery Team working together to closely manage the processes towards the achievement of agreed performance measures in the Service Delivery Organization and the Client business.

During this period Service Delivery Teams must continue to be supported in order to minimize risk and ensure any problem areas or queries are addressed efficiently and effectively.

Process performance should continue to be monitored and assessed during this period and this performance must provide a key input to the acceptance criteria to sign-off Early Life Support. At the end of the Early Life Support period, there should be a checkpoint to confirm completion of Early Life Support and movement to operational steady state. Ongoing support from Client Subject Matter Experts must therefore come to an end at this time.